All of our products are shipped by PostNL or DHL depending on the country. In stock items (except for custom phone cases) are shipped within 1 day after receiving the payment. Items are only shipped on weekdays. It can take a maximum of 3 working days to receive your package withing the Netherlands, or up to 14 working days for orders outside of the Netherlands. We are not responsible for any delays in shipping, customs or taxes. You will receive an email from our post supplier when your order is being shipped and handled.
For all European orders there are generally no customs charges. For placing an order outside of Europe please contact us first. Customs charges do apply on international orders outside of Europe.
We offer spectacular gift wrapping service starting from €0.99. Perfect for that special someone or just to spoil yourself a little extra. Please select the gift wrap option on the product page of your desired item, please make a note in the comments section at the order page if you have any special wishes.
Pick up service
You can collect your order at one of our events. Please have a look at our events calendar to see which event we will be attending next. You can select the pick up service at the check-out page. To enable pick up service please enter NLPICK as your postal code and pick up service will be automatically selected. You cannot reserve an item by sending us a message.
Refunds, returns and exchange
We refund only for damaged or incorrect items. When you have selected the wrong item yourself (such as size, color etc.) you may exchange the item for the correct size. Return shipping needs to be paid by the buyer. Please contact us if you need to return of exchange your item
Beauty / Ttalgi boxes
Please be aware that the products we offer in the beauty boxes normally come at a much higher retail price. Therefore if you order more than one box your order will be combined and shipped into one box. If you would like two (or more) separate boxes you have to pay an additional shipping fee of €4,95 per box. Because the value of the beauty boxes are really high compared to the price we offer discount codes do not apply on beauty boxes.
Cancelling your order
If you have not paid for your order yet, you can cancel your order within 24 hours for free. When you have paid for your order and would like to cancel you have to pay the refund fee of €5,00.